Shipping policy

SHIPPING POLICY

At Sense for Scents, every order is prepared with care, precision, and respect for the artistry of fragrance. The following Shipping Policy outlines how and where we deliver, with transparency and clarity.

Last updated: 08.02.2026

 

1. ORDER PROCESSING TIME

1.1 Preparation Period

All orders are prepared within 2–4 business days from the date of order confirmation.

Each perfume decant is freshly filled to order to ensure optimal quality and fragrance integrity.

1.2 Processing Timeline

  • Order confirmed: After successful payment processing
  • Preparation begins: Within 1 business day
  • Ready to ship: Within 2–4 business days
  • Shipped: You will receive a shipping confirmation email with tracking information

Business days are Monday through Friday, excluding German public holidays (Bavaria).

1.3 High Demand Periods

During periods of high demand (e.g., holidays, promotional events), processing times may be extended by 1–2 additional business days. We will notify you if significant delays are expected.

1.4 Withdrawal Period (EU Consumers)

For EU consumers, the statutory 14-day right of withdrawal begins on the day you, or a third party designated by you (other than the carrier), receives the goods.

This means the withdrawal period starts upon delivery, not upon order placement. See our Return and Refund Policy for complete details.

 

2. SHIPPING WITHIN GERMANY

2.1 Shipping Options

We offer secure, trackable shipping within Germany via DHL.

Standard Shipping:

  • Delivery time: 3–5 business days after shipment
  • Tracking: Included
  • Insurance: Included up to €500 (standard DHL coverage)

2.2 Shipping Costs

Shipping costs are calculated based on:

  • Package weight
  • Delivery destination within Germany
  • Selected shipping method

Final shipping costs are calculated and displayed at checkout before you complete your order.

2.3 Risk Transfer

In accordance with § 447 BGB, for consumer orders, the risk of loss or damage during transit remains with us until the goods are delivered to you (or to a third party designated by you, other than the carrier).

Exception: If you have chosen a carrier not offered by us, risk transfers when we hand the goods to that carrier.

For business customers, risk transfers when goods are handed over to the shipping carrier.

 

3. SHIPPING WITHIN THE EUROPEAN UNION

3.1 Available Destinations

We currently ship to the following EU countries:

  • Austria
  • Belgium
  • France
  • Italy
  • Netherlands
  • Portugal
  • Spain

Available destinations and current shipping rates are displayed at checkout.

3.2 Shipping Options

Standard EU Shipping:

  • Delivery time: 4–8 business days after shipment
  • Tracking: Included (where available by carrier)
  • Insurance: Included up to parcel value

Delivery times may vary depending on the destination country and local postal service efficiency.

3.3 Shipping Costs

Shipping costs vary by destination country and package weight. Final costs are calculated and displayed at checkout before you complete your order.

3.4 Risk Transfer

For consumer orders shipped within the EU, the risk of loss or damage during transit remains with us until the goods are delivered to you (or to a third party designated by you, other than the carrier).

Exception: If you have chosen a carrier not offered by us, risk transfers when we hand the goods to that carrier.

 

4. INTERNATIONAL SHIPPING (NON-EU)

4.1 Current Status

At this time, we do not offer shipping outside the European Union.

This includes but is not limited to:

  • United Kingdom
  • Switzerland
  • Norway
  • United States
  • Canada
  • Asia-Pacific countries
  • Other non-EU destinations

4.2 Future Expansion

We are actively exploring international shipping options and may expand our delivery network in the future. If you would like to be notified when international shipping becomes available, please contact us at info@senseforscents.com

 

5. CUSTOMS, DUTIES, AND TAXES

5.1 Within the European Union

For all shipments within the European Union:

  • All applicable taxes and duties are included in the checkout price
  • No additional customs fees or import duties apply
  • You will not receive unexpected charges upon delivery

As a German business operating under Kleinunternehmen regulations (§19 UStG), we do not charge VAT (value-added tax).

5.2 Future International Shipping

If international shipping (non-EU) is offered in the future:

  • Customers will be responsible for any customs duties, import taxes, or additional fees imposed by their local customs authorities
  • These charges vary by country and are beyond our control
  • We will clearly communicate this responsibility at checkout
  • Refusal to pay customs fees may result in package return at customer's expense

 

6. DELIVERY ADDRESS AND ACCURACY

6.1 Customer Responsibility

You are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Required information:

  • Full name (first and last)
  • Complete street address (including house/apartment number)
  • Postal code
  • City
  • Country
  • Phone number (recommended for carrier contact)

6.2 Address Verification

Please double-check your shipping address before completing your order. We cannot modify the shipping address after the order has been processed and shipped.

6.3 Delivery Locations

Carriers may deliver to:

  • Your doorstep or mailbox
  • Building reception (if applicable)
  • Neighbour (with authorization, depending on carrier policy)
  • Nearby parcel shop or post office (if delivery attempt fails)

Some carriers may require a signature for delivery. Please ensure someone is available to receive the package or authorize alternative delivery options with your carrier.

 

7. TRACKING AND SHIPMENT NOTIFICATION

7.1 Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Shipment date
  • Tracking number (where available)
  • Estimated delivery timeframe
  • Carrier information
  • Link to track your package

7.2 Tracking Your Order

You can track your shipment using:

  • The tracking link provided in your shipping confirmation email
  • The carrier's website directly (enter your tracking number)
  • Your Sense for Scents account order history (if applicable)

7.3 Tracking Limitations

Please note:

  • Tracking updates may be delayed by 24–48 hours after shipment
  • Not all international carriers provide real-time tracking updates
  • Some destinations may have limited tracking visibility

If tracking has not updated within 3 business days of shipment, please contact us.

 

8. DELIVERY DELAYS

8.1 Estimated Delivery Times

Delivery timeframes provided are estimates based on typical carrier performance and are not guaranteed.

Actual delivery times may be affected by:

  • Carrier delays or operational issues
  • Weather conditions or natural disasters
  • Customs processing (for cross-border shipments)
  • Public holidays
  • High shipping volumes (e.g., holiday seasons)
  • Remote or hard-to-reach delivery locations

8.2 Our Responsibility

We are not responsible for delivery delays caused by:

  • Shipping carriers
  • Customs authorities
  • Incorrect or incomplete address information provided by the customer
  • Failed delivery attempts due to recipient unavailability
  • Force majeure events beyond our control

8.3 If Your Order Is Delayed

If your order has not arrived within the estimated delivery timeframe:

  1. Check the tracking information for updates
  2. Contact the carrier directly to inquire about your shipment
  3. Contact us at info@senseforscents.com if the carrier cannot resolve the issue

We will assist in investigating delays and work toward a resolution in accordance with your statutory consumer rights.

 

9. DAMAGED, MISSING, OR INCOMPLETE PARCELS

9.1 Damaged Shipments

If your order arrives damaged (e.g., broken vials, leaking products, crushed packaging), please contact us within 48 hours of delivery.

Provide the following information:

  • Your order number
  • Date of delivery
  • Photos of the outer packaging (showing damage)
  • Photos of the damaged products
  • Brief description of the issue

9.2 Missing or Incomplete Orders

If your order arrives but items are missing or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Description of what is missing or incorrect
  • Photos of what you received (if applicable)

9.3 Resolution

We will review your claim promptly and arrange:

  • Full replacement at no cost to you (including shipping)
  • Partial replacement of damaged or missing items only
  • Full refund if replacement is not possible or desired

For damaged or defective shipments:

  • You do not pay return shipping costs
  • We will provide a prepaid return label if needed
  • Risk of loss during return remains with us

9.4 Statutory Rights

This does not affect your statutory warranty rights under §§ 437 ff. BGB (German Civil Code) and EU consumer protection law. See our Terms of Service for complete warranty information.

 

10. LOST OR MISSING PACKAGES

10.1 Package Marked as Delivered but Not Received

If tracking indicates your package was delivered but you did not receive it:

Step 1: Check the following locations:

  • Your mailbox, doorstep, porch, or garage
  • With neighbours or building reception
  • Other household members who may have accepted delivery
  • Nearby parcel shops or post offices (if carrier left a notice)

Step 2: Verify your shipping address:

  • Check your order confirmation email to ensure the address is correct
  • Contact the carrier if the package was delivered to the wrong address

Step 3: Contact the carrier:

  • Use your tracking number to file a delivery inquiry
  • Request GPS delivery confirmation (if available)
  • Carriers have procedures for investigating missing deliveries

Step 4: Contact us:

  • Email: info@senseforscents.com
  • Provide your order number and tracking details
  • We will assist with the carrier investigation

10.2 Lost Packages (No Delivery Confirmation)

If tracking shows no delivery and the package appears lost in transit:

  • Contact us immediately at info@senseforscents.com
  • We will file a claim with the carrier
  • We will replace or refund your order at no cost to you (for consumer orders)

For consumer orders, risk of loss remains with us until delivery.

10.3 Stolen Packages

If you believe your package was stolen after delivery:

  • File a police report (recommended for insurance purposes)
  • Contact us with the police report reference number
  • We will review on a case-by-case basis

We reserve the right to require a police report for high-value orders in cases of suspected theft.

 

11. NON-DELIVERABLE AND RETURNED PACKAGES

11.1 Incorrect or Incomplete Address

If a shipment is returned to us due to:

  • Incorrect address provided by the customer
  • Incomplete address information
  • Refusal to accept delivery (without valid reason)

We will contact you to:

  • Verify the correct shipping address
  • Offer to resend the package

Additional shipping costs may apply to resend the order if the error was due to incorrect information provided by you.

11.2 Unclaimed Packages

If a package is returned to us as "unclaimed" because:

  • You did not collect it from a parcel shop or post office within the carrier's holding period
  • You were unavailable for multiple delivery attempts

We will contact you to arrange reshipment. Additional shipping costs may apply.

11.3 Carrier Errors

If a package is returned due to carrier error or failure (not customer fault):

  • We will resend at no additional cost to you
  • You will not be charged for carrier mistakes

 

12. SHIPPING RESTRICTIONS

12.1 Product Restrictions

Our fragrance decants comply with shipping regulations for cosmetic products and alcohol-based liquids.

However, some carriers or destinations may have restrictions on:

  • Alcohol-based products
  • Aerosol or pressurized containers (not applicable to our products)
  • Cosmetic liquids exceeding certain volumes

We ensure our packaging and shipping methods comply with all applicable regulations.

12.2 Prohibited Destinations

We cannot ship to:

  • PO Boxes (for trackable shipments requiring signature)
  • Military addresses (APO/FPO) outside Germany
  • Forwarding services or package consolidators (at our discretion)

If you require delivery to one of these address types, please contact us before ordering.

 

13. SUSTAINABLE SHIPPING PRACTICES

13.1 Packaging

We are committed to sustainable and responsible shipping practices:

  • Recyclable cardboard boxes
  • Minimal use of plastic materials
  • Protective packaging materials that are biodegradable where possible
  • Right-sized packaging to reduce waste and shipping emissions

13.2 Carbon-Conscious Shipping

Where available, we partner with carriers offering carbon-neutral or climate-conscious shipping options.

 

14. CONTACT AND CUSTOMER SERVICE

For any questions, concerns, or assistance regarding shipping, please contact us:

Sense for Scents
Raul Arany
Prinz-Alfons-Straße 3a
85521 Riemerling
Deutschland
Email: info@senseforscents.com

We aim to respond to all shipping inquiries within 1-2 business days.

 

15. CHANGES TO SHIPPING POLICY

We reserve the right to update this Shipping Policy at any time to reflect:

  • Changes in carrier services or rates
  • Expansion to new shipping destinations
  • Updates to shipping regulations
  • Improvements to our shipping processes

The current version of this policy is always available on our website. The policy in effect at the time you placed your order applies to that order.

 

SHIPPING POLICY SUMMARY

Processing: 2–4 business days
Germany: 3–5 business days after shipment
EU: 4–8 business days after shipment
Non-EU: Not currently available
Tracking: Included with all shipments
Risk: Remains with us until delivery (consumer orders)
Damaged goods: Free replacement within 48 hours of delivery
Lost packages: We will replace or refund (consumer orders)