Contact information
CONTACT US
If you have any questions regarding orders, products, shipping, returns, or any other inquiries, we're here to help.
BUSINESS INFORMATION
Sense for Scents
Owner: Raul Arany
Prinz-Alfons-Straße 3a
85521 Riemerling
Deutschland
Email: info@senseforscents.com
We aim to respond to all inquiries within 1-2 business days.
TAX INFORMATION
Tax ID (Steuernummer): 144/112/32779
VAT ID (USt-IdNr): DE456933274
In accordance with §19 UStG (German small business regulation), we do not charge VAT on our products and services.
GENERAL INQUIRIES
For general questions about our products, fragrance recommendations, or brand information:
Email: info@senseforscents.com
ORDER SUPPORT
For questions about your order status, tracking, or delivery:
Email: info@senseforscents.com
Please include your order number in your message.
RETURNS AND REFUNDS
For return requests or refund inquiries:
Email: info@senseforscents.com
Please see our Return and Refund Policy for detailed information.
DAMAGED OR MISSING ORDERS
If your order arrives damaged, incomplete, or you have not received it:
Email: info@senseforscents.com
Please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the issue (if applicable)
- Brief description
BUSINESS REGISTRATION
Registered as Kleinunternehmen under German law
Registration Office: Gemeinde Hohenbrunn
RESPONSIBLE FOR CONTENT
Raul Arany
Prinz-Alfons-Straße 3a
85521 Riemerling
Deutschland
In accordance with § 5 TMG (Telemediengesetz)
DISPUTE RESOLUTION
Online Dispute Resolution (ODR):
The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr
We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board, but we are willing to consider mediation in appropriate cases.
Responsible Supervisory Authority:
For data protection matters: Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
https://www.lda.bayern.de
DISCLAIMER
While we strive to respond promptly to all inquiries, response times may vary during peak periods or holidays. For urgent matters, please clearly mark your email subject line as "URGENT."